FINALTERM EXAMINATION solve paper current Spring 2011 ENG301- Business Communication

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Eng301 final term paper 2011

Question No: 1 ( Marks: 1 ) - Please choose one
Number of rooms, beds, adults and children are included in request for------------.

► reservation
► purchase
► goods
► sale

Question No: 2 ( Marks: 1 ) - Please choose one
Letters refusing orders call for the indirect plan or the---------------- approach.

► Sandwich
► Burger
► Neutral
► Negative

Question No: 3 ( Marks: 1 ) - Please choose one
What are the basic divisions of a formal report other than prefatory and supplementary parts?

► Written parts
► Text parts
► Oral parts
► Added parts

Question No: 4 ( Marks: 1 ) - Please choose one
Unsolicited letters are written on ADIA plan which is --------- step approach.

► five
► two
► four
► one

Question No: 5 ( Marks: 1 ) - Please choose one
Sales letters start with:

► An easy and effective way
► An attention-getting device
► Interesting news
► Buffer

Question No: 6 ( Marks: 1 ) - Please choose one
A standing committee is one that operates permanently:

► Month after month
► Week after week
► Year after year
► After six months

Question No: 7 ( Marks: 1 ) - Please choose one
------------------- reports are usually short messages with natural, casual use of language.

► Conference
► Periodic
► Informal
► Formal

Question No: 8 ( Marks: 1 ) - Please choose one
In which communication expressions are not encoded in words?

► Non-verbal
► Verbal
► Written
► Verbal and written

Question No: 9 ( Marks: 1 ) - Please choose one
In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:

► Iinitiator
► Both parties
► One party
► Second party

Question No: 10 ( Marks: 1 ) - Please choose one
For writing an effective business message, there are---------- planning steps.

► seven
► five
► two
► three

Question No: 11 ( Marks: 1 ) - Please choose one
According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?

► First 30 seconds
► 60 to 90 seconds
► 30 to 60 seconds
► 40 to 50 seconds




Question No: 12 ( Marks: 1 ) - Please choose one
A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.

► rationale
► methodology
► discussion
► analysis

Question No: 13 ( Marks: 1 ) - Please choose one
---------------- appears as an appendix at the end of your thesis.

► Raw data
► Synopsis
► Preface
► Tables and Figures

Question No: 14 ( Marks: 1 ) - Please choose one
The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?

► Memorization
► Reading
► Extemporaneous
► Writing

Question No: 15 ( Marks: 1 ) - Please choose one
Intensity (loud/soft); pitch height (high/low) represent which one of the followings:

► Vocal characterizers
► Vocal Qualifiers
► Vocal Segregates
► Vocal barriers




Question No: 16 ( Marks: 1 ) - Please choose one

Which one is not the optional part of a letter?
► Attention line
► Subject Line
► Enclosure(s)
► Salutation

Question No: 17 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------.

► persuasive letter
► claim letter
► inquiry letter
► sales letter

Question No: 18 ( Marks: 1 ) - Please choose one
For writing a successful resume, which attitude is better to adopt?

► We
► You
► He\She
► All third persons

Question No: 19 ( Marks: 1 ) - Please choose one
Which thing does reveal something about a candidate’s personality and professionalism during an interview?

► Style of talking
► Manners
► Physical appearance
► Eye contact

Question No: 20 ( Marks: 1 ) - Please choose one
All pieces of literature, key journals and books referred to in a research proposal should be listed at the end of the proposal. It is called------------------ section of thesis.

► tables and figures
► appendices
► bibliography
► index

Question No: 21 ( Marks: 2 )
Which approaches, will you use in resume writing and why?


Question No: 22 ( Marks: 2 )
Name two types of memo reports.


Question No: 23 ( Marks: 2 )
What is a case study research?


Question No: 24 ( Marks: 3 )
What is the difference between CV and resume?


Question No: 25 ( Marks: 3 )

Question No: 26 ( Marks: 3 )
How do you cite indirect sources?


Question No: 27 ( Marks: 5 )
What are external distractions that obstruct our listening oral communication?

Question No: 28 ( Marks: 5 )
Explain two different cultural variables of your country?



Question No: 29 ( Marks: 5 )
Write format of a letter of transmittal with an example.

Question No: 30 ( Marks: 5 )
Provide guidelines for writing application letters