MGT510 Total Quality Management Midterm solve papers 2011

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The standards for output based on quality and customer-service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:
Accuracy
Innovation
Timeliness
Turnover

"Not giving respect to other people’s contributions", depicts which of the following self-oriented behavior?
Diverting
Excluding
*Belittling
Blocking

After the war, Deming was invited to which of the following countries?
Select correct option:
Germany
*Japan
France
China

Which of the following results in low costs?
*High productivity and high capacity utilization
Low productivity and low capacity utilization
Low productivity and high capacity utilization
High productivity and low capacity utilization

The customer value strategy may be addressed in which of the following topics?
Projects
Products
* Services
Measurement

Who developed Quality Function Deployment (QFD)?
Frederick Taylor
Joseph M. Juran
*Y. Akao
Armand Feigenbaum
TQM Quiz no 3

Question # 1 of 15 ( Start time: 12:44:29 PM ) Total Marks: 1
How the Baldrige Award recognizes the importance of total quality principles?
Through independence with overall business planning
Through a no relation with overall business planning
*Through integration with overall business planning
Through dependence with overall business planning

Question # 2 of 15 ( Start time: 12:45:33 PM ) Total Marks: 1
Which of the following models considers the goal of meeting individual needs?
Organism model
Mechanistic model
*Cultural model
Total Quality model

Question # 3 of 15 ( Start time: 12:46:26 PM ) Total Marks: 1
All of the following are the initial considerations in the Hoshin Kanri approach to business system change EXCEPT:
Measuring the business system as a whole
Setting core objectives of the business
Understanding the environmental situation in which the business operates
*Ceasing resources for performing activities to achieve business objectives

Question # 4 of 15 ( Start time: 12:47:48 PM ) Total Marks: 1
Who argued that beauty could be understood only after exposure to a series of objects that display its characteristics?
Drucker
Crosby
Deming
*Plato
Question # 5 of 15 ( Start time: 12:48:17 PM ) Total Marks: 1
Which of the following statements is TRUE for ISO 9000?
*Describes the principles of a quality management system and defines the terminology