01-04-2013, 05:34 PM
MGT613 - Production / Operations Management GDB No. 02 Fall 2012 Solution & Discussion Due Date: 08-01-2013
This is to inform that Graded Discussion Board (GDB) No. 02 has opened on 04th January, 2013 for discussion and last date of discussion is 08th January, 2013.
AL SAIF shopping mall was established in 2006 in Pakistan’s historical and cultural city Lahore, a city of over 8 million people and it enjoys the trust and confidence of over millions of customers annually. AL SAIF shopping mall introduced two large shopping malls in the prime business location of Lahore.
As the city is expanding and population is growing the management of AL SAIF shopping mall are trying to open new branches in other areas of the city as well before such expansion they have decided to introduce the concept of TQM in their business. The motive behind this decision was to ensure that there is a continuous improvement in the product and service quality and ultimately better compete in current competitive environments.
In order to compete with the rivals what would be service quality dimensions which should be of prime focus of the management of AL SAIF shopping mall? Also enumerate different costs of quality in respect of super store services.
This is to inform that Graded Discussion Board (GDB) No. 02 has opened on 04th January, 2013 for discussion and last date of discussion is 08th January, 2013.
AL SAIF shopping mall was established in 2006 in Pakistan’s historical and cultural city Lahore, a city of over 8 million people and it enjoys the trust and confidence of over millions of customers annually. AL SAIF shopping mall introduced two large shopping malls in the prime business location of Lahore.
As the city is expanding and population is growing the management of AL SAIF shopping mall are trying to open new branches in other areas of the city as well before such expansion they have decided to introduce the concept of TQM in their business. The motive behind this decision was to ensure that there is a continuous improvement in the product and service quality and ultimately better compete in current competitive environments.
In order to compete with the rivals what would be service quality dimensions which should be of prime focus of the management of AL SAIF shopping mall? Also enumerate different costs of quality in respect of super store services.