CS408 Human Computer Interaction Assignment No. 4 Solution Fall 2013

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CS408 Human Computer Interaction Assignment No. 4 Solution Fall 2013


Human computer Interaction (CS408)
Assignment # 4
Total marks = 20
Deadline Date=15/01/2013

Please carefully read the following instructions before attempting the assignment.

Rules for Marking
It should be clear that your assignment would not get any credit if:

 The assignment is submitted after due date.
 The submitted assignment does not open or file is corrupt.
 The assignment is copied. Note that strict action would be taken if the submitted assignment is copied from any other student. Both students will be punished severely.

1) You should concern recommended books to clarify your concepts as handouts are not sufficient.
2) You are supposed to submit your assignment in .doc format. Any other formats like scan images, PDF, Zip, rar, bmp, docx etc will not be accepted
3) You are advised to upload your assignment at least two days before Due date.
4) This assignment file comprises of Two (2) pages.

Important Note:
Assignment comprises of 20 Marks. Note that no assignment will be accepted after due date via email in any case (whether it is the case of load shedding or emergency electric failure or internet malfunctioning etc.). Hence, refrain from uploading assignment in the last hour of the deadline, and try to upload Solutions at least 02 days before the deadline to avoid inconvenience later on.

For any query please contact:

STATEMENT

A multinational Software developer and consultancy provider company named SOFTECH is providing good usability software for better satisfaction of its users that in turn earns trust of users and return on investment.
A Director IT department of a Telecom Vendor company wants a software application for its IT department and Customer serving calls centers. In order to achieve this, he visits SOFTECH and delivers software application requirements to SOFTECH’s software engineer.

Following are the requirements for the software application:

a) An e-mail application, dominating full screen mode for long period of time, with task/contact manager and calendar.

b) Automatic call distribution programs that do even distribution of incoming calls to teams of representative customer-service center which are trained either to take orders or provide support.

c) A browser that facilitate searching, navigation and audio streaming.

d) An anti virus / virus scanner application.


QUESTION

By looking at the above mentioned requirements by the Director IT of a telecom company, you have to identify the software postures for the above applications and briefly explain them with examples.