ENG301 assignment no 3 solution 4 Jan fall 2011

[Xpert]

Objective



To assess the students’ ability to write business messages.





Instructions:



No assignment will be accepted via e-mail after the due date.


Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else without acknowledging the actual author. It also means copying and pasting the material from handouts and internet source without rephrasing it in his/her own words.






Q1. As a reservation manager of a hotel, write a letter to your customer reminding

him that deposit is due on a reservation made for an executive suite. (10)







Q2. Complete the following statements with the correct answers related to Business

Communication. (5)





1. ----------- is the reply to a claim letter.



2. Letters written to persuade the people for purchasing your product are called -----.



3. -------- is a special committee which is assigned the duty to resolve a specific

problem.



4. A sales letter begins with --------------.



5. ------------ of an organization is followed in order to write a ------------.

Solution will be uploaded soon

[Xpert]

Business Communication-ENG301

Q1. As a reservation manager of a hotel, write a letter to your customer reminding
him that deposit is due on a reservation made for an executive suite. (10)

ANSWER.


January 1, 2011

Mr. Leonard Liss
4178 West 91st Street
Tacoma, 80492

Dear Mr. Liss:

Thank you for your recent business. This letter is written to you regarding your pending payment to our hotel. Rs.10, 000 Amount is due on a reservation made for an executive suite. We know maintaining a good credit record is important to you

Please send your payment immediately or if you have sent your payment then please give your payment details so that we may check with our accounts department and please disregard the remainder of this letter.
If you want to discuss your account, please call us Monday through Friday, 8 a.m. to 5 p.m., at 814-493-8475. You can also reach us by email at

Thank you in advance for your anticipated cooperation in this matter

Sincerely,

[IMG]file:///C:/DOCUME%7E1/ADMINI%7E1/LOCALS%7E1/Temp/msohtml1/01/clip_image002.jpg[/IMG]
Lucky



Q2. Complete the following statements with the correct answers related to Business
Communication. (5)


1. ----------- is the reply to a claim letter

An adjustment letter is the reply to a claim letter.

2. Letters written to persuade the people for purchasing your product are called -----.

Letters written to persuade the people for purchasing your product are called Unsolicited Sales Letter.(also can be sale letters)

3. -------- is a special committee which is assigned the duty to resolve a specific

A task force group is a special committee which is assigned the duty to resolve a specific


4. A sales letter begins with --------------.

A sales letter begins with an attention-getting sentence.

5. ------------ of an organization is followed in order to write a ------------.

. Communication Record of an Organization is followed in order to write a business letter*(.not sure)