mgt503 gdb may 2011

[Vuhelper]

Question
There are certain aspects of decisions like the ‘management level’ at which the decision is
taken, the ‘situation’ faced to take decision and the ‘type of decision’ etc.
Following are four different cases/ examples of decisions. You are required to identify Type of
Decision (programmed or non-programmed), Management Level (upper, middle or lower), and
the Situation (certainty, uncertainty or risk) for each case.
*Situation
1 Apple computer Incorporation has
successfully launched Macintosh
computers in all over world. Now apple
is going to launch Clutches Laptop in
market.
Type of
Decision
Programmed
Management level
*Top
Situation
*Uncertainty
Situation
2 Lathe (machine tool) operators have
specifications and rules that tell them
whether the part they made is
acceptable, discarded or should be
reworked.
Type of
Decision
Programmed
*Management level
Lower
Situation
Uncertainty
Situation
3 Wal-Mart has different retail stores in
USA,*UK,*China*and*France. They are
going to open their chain of retail stores
in*Pakistan, too; but know a little about
the country’s cultural, laws and order,
economic, and political conditions.
Type of
Decision
Nonprogrammed
Management level
Top
Situation
*Risky
Situation
4 A multinational company is going to
restructure its standard ERP (Enterprise
Resource Planning) system in order to
facilitate flow of information between
all business functions and outside
boundaries of organization
Type of
Decision
Programmed
Management level
*Middle
Situation
*Certainty