MGT502 Organizational Behavior mid term solve paper april 2011

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MIDTERM EXAMINATION
Spring 2009
MGT502- Organizational Behavior (Session - 1)
Ref No:
Time: 60 min
Marks: 50





Question No: 1 ( Marks: 1 ) - Please choose one
The opinion or belief segment of an attitude is described by which component of attitude?

► Cognitive
► Affective
► Behavioral
► Behavior intension

Question No: 2 ( Marks: 1 ) - Please choose one
Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values?

► Terminal values
► Instrumental values
► Theoretical values
► Social values

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following country is a representative of collectivism as a nation i.e. group harmony, cohesiveness, consensus and corporation?

► Canada
► Japan
► United States
► Cape Town

Question No: 4 ( Marks: 1 ) - Please choose one
Guatemala is a country where inequalities exist showing gap between rich and poor. Which of the following value is truly representing the state of Guatemala?

► Power distance
► Individualism
► Collectivism
► Uncertainty avoidance

100%sure Question No: 5 ( Marks: 1 ) - Please choose one
The Big Five model is related to ________________

► Perception
► Personality
► Experience
► Culture

Question No: 6 ( Marks: 1 ) - Please choose one
Which dimension of the Big Five model refers to be pleasant and accommodating in social situations?

► Extroversion
► Openness to experience
► Emotional stability
► Agreeableness

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following is NOT one of the traits according to the Big Five Model?

► Conscientiousness
► Extroversion
► Agreeableness
► Self actualization

Question No: 8 ( Marks: 1 ) - Please choose one
Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called:

► Felt Emotions
► Displayed Emotions
► Moods
► Emotional Intelligence

100%sure Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers?
► Anger
► Fear
► Hate
► Sadness

100%sure Question No: 10 ( Marks: 1 ) - Please choose one(chap 12)
Sana is a group leader at interior designing firm. She is concerned with the achievement of her peers and subordinates, she appreciate their suggestions and motivates them to come up with something new and unique. Which of the following is Sana’s style?

► Conceptual
► Behavioral
► Directive
► Analytical

100%sure Question No: 11 ( Marks: 1 ) - Please choose one (chap 11)
“Just because he was late in his first class, his teacher thinks he is irresponsible student". Which error teacher has commited in this case?
► Selective perception
► Stereotyping
► Hallo effect
► Social perception

100%sure Question No: 12 ( Marks: 1 ) - Please choose one(chap 11)
It is not possible for Mr. Asim to understand everything he sees, he notices a few of the things, we can say that he engages in:

► Assimilating
► Selective perception
► Halo Effect
► Target Perception

Question No: 13 ( Marks: 1 ) - Please choose one
According to attribution theory, which of the following is an example of externally caused behavior?

► An employee is late because of a flat tire.
► An employee was promoted because of his abilities
► An employee was fired because he slept on the job.
► An employee was promoted because he was hard working.

Question No: 14 ( Marks: 1 ) - Please choose one
According to attribution theory, if someone shows different behaviors in different situations then this can be termed as___________.

► Consensus
► Distinctiveness
► Reliability
► Consistency

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following statement best describes “motivation?”

► Results in a level of efforts put by a group
► Intensifies an individual’s efforts from others
► Guides an individual’s efforts towards a goal
► Meets an individual’s needs, wants and demnands

Question No: 16 ( Marks: 1 ) - Please choose one
Shahid is a salaried employee whose job is to proof read legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory?

► The quantity of documents he proofreads will decrease
► The quality of documents he proofreads will decrease
► The quantity and/or the quality of documents he proofreads will increase
► There will be no effect of this fact on his performance

Question No: 17 ( Marks: 1 ) - Please choose one
The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship.

► Performance-reward
► Effort-performance
► Reward-personal goal
► Effort-satisfaction

Question No: 18 ( Marks: 1 ) - Please choose one
Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a factor?

► Advancement
► Working condition
► Achievement
► Recognition

Question No: 19 ( Marks: 1 ) - Please choose one
What continuum in the two-factor theory is made up of the hygiene factors?

► No dissatisfaction to dissatisfaction
► No dissatisfaction to satisfaction
► Satisfaction to no satisfaction
► Satisfaction to dissatisfaction

Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following is NOT a biographical characteristic?

► Region
► Age
► Sex
► Tenure

Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following statements concerning tenure is NOT true?

► Tenure does not appear to be a good predictor of employee productivity
► Tenure and satisfaction are positively related
► Tenure is a good variable in explaining turnover
► Tenure and organizational investment are negatively related

Question No: 22 ( Marks: 1 ) - Please choose one
What does MBO provide for the individual employee?

► Specific performance objectives
► Precise job descriptions
► Clear direction and purpose
► Higher salaries

Question No: 23 ( Marks: 1 ) - Please choose one
Who sets MBO objectives?

► The immediate supervisor
► The superior and subordinate
► The head of department
► The employees themselves

Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following are all forms of variable-pay programs?

►Wage incentive plans, flextime, piece-rate
►Piece-rate, wage incentive plans, gain sharing
►Profit-sharing, lump-sum bonuses, extended vacations
►Retirement benefits, extended vacations, flextime

Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is one advantage of variable pay plans to management?

►They turn fixed labor costs into variable labor costs
►They turn low producers into high producers
►They turn slow employees into fast employees
►They turn high fixed costs into low fixed costs

Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following statements most accurately describes interest groups?

►They are longer lasting than friendship groups
►They are formed because of some common objective
►They are governed by labor laws
►They are likely to involve great social conflict

Question No: 27 ( Marks: 1 ) - Please choose one
Teams typically outperform individuals when the tasks being completed ______________

►Require multiple skills
►Require judgment
►Require experience
►All of the given options

Question No: 28 ( Marks: 1 ) - Please choose one
Team members with good listening, feedback, and conflict resolution skills possess ______________.

►Technical expertise
►Problem-solving skills
►Decision-making skills
►Interpersonal skills

Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is one of the drawbacks of a small team?

►Lack for diversity of views
►Less chances of disagreement
►Less rigidity
►Less difficult to assemble

Question No: 30 ( Marks: 1 ) - Please choose one
Individual decisions are generally preferable to group decisions when which of the following is required?

►Speed
►Creativity
►Acceptance
►Quality

Question No: 31 ( Marks: 1 ) - Please choose one
The main difference between a leader and a manager is:

►Managers seek change and leaders don't
►Leaders are thought of as better people because they don't punish
►Leaders are advocates for change, and managers for the status quo
►Managers are concerned with people, and leaders with events

Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is a behavioral theory of leadership?

►Trait theory
►Fiedler model
►Ohio State studies and definitely University of Michigan.
►Equity Theory

Question No: 33 ( Marks: 1 ) - Please choose one
According to the Ohio State studies, the extent to which a leader’s behavior is directed toward getting the job done is called:

►Initiating structure
►Consideration
►Maximization
►Path-goal

Question No: 34 ( Marks: 1 ) - Please choose one
A leader high in initiating structure would do which of the following?

►Exhibit laissez-faire type of leadership
►Maximize leader-member relations
►Assign group members to particular tasks
►Empower employees to make their own decisions

Question No: 35 ( Marks: 1 ) - Please choose one
The graphic portrayal of a two-dimensional view of leadership styles by Blake and Mouton is known as:

►Least preferred co-worker scale
►Leader-participation model
►Autocratic-democratic continuum
►Managerial grid

Question No: 36 ( Marks: 1 ) - Please choose one
The means by which a communication is passed is called:

►Medium
►Instrument
►Conductor
►Transmission

Question No: 37 ( Marks: 1 ) - Please choose one
Bulletin, notice boards, circulars are considered to be which type of communication?

►Upward communication
►Downward communication
►Horizontal communication
►Lateral communication

Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following is an important nonverbal component of communication?


►Written memo
►Paraphrase
►Eye contact
►E-mail

Question No: 39 ( Marks: 1 ) - Please choose one
Which of the following communication network occurs when a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager?

►Wheel
►All-channel
►Chain
►Horizontal

Question No: 40 ( Marks: 1 ) - Please choose one
The _____ network best serves to promote high member satisfaction.

►Direct
►Circle
►Wheel
►All-channel

Question No: 41 ( Marks: 10 )
What are the common skills exhibited by an effective manager?

A skill is an ability to act in a way that allows a person to perform highly in her or his role. Managers need three types of skills:

1. Conceptual Skills
2. Human Skills
3. Technical Skills

Technical Skill

USE YOUR HAND



HUMAN SKILL

HOW TO DEAL WITH PEOPLE




Conceptual Skill


Developing a Mission of (LIFE OR COMPANY)



1. Conceptual skills to analyze and diagnose a situation to distinguish between cause and effect;
2. Human skills to understand, work with, lead, and control the behavior of individuals and groups
3. Technical skills job-specific knowledge and techniques required to perform an organizational role.

Effective managers need all three types of skills—conceptual, human, and technical. For example,
Entrepreneurs often are technically skilled but lack conceptual and human skills. Scientists who become managers have technical expertise, but low levels of human skills.

Management Skills
Robert Katz has identified three essential management skills: technical, human, and conceptual.

1. Technical Skills
• The ability to apply specialized knowledge or expertise. All jobs require some specialized
expertise, and many people develop their technical skills on the job.

2. Human Skills
• The ability to work with, understand, and motivate other people, both individually and in
groups, describes human skills. Many people are technically proficient but interpersonally incompetent

3. Conceptual Skills
1. The mental ability to analyze and diagnose complex situations
2. Decision making, for example, requires managers to spot problems, identify alternatives
that can correct them, evaluate those alternatives, and select the best one.


Skills Exhibited by an Effective Manager
1. Clarifies goals and objectives for everyone involved
2. Encourages participation, upward communication, and suggestions
3. Plans and organizes for an orderly work flow
4. Has technical and administrative expertise to answer organization-related questions
5. Facilitates work through team building, training, coaching and support
6. Provides feedback honestly and constructively
7. Keeps things moving by relying on schedules, deadlines, and helpful reminder
8. Controls details without being over-bearing
9. Applies reasonable pressure for goal accomplishment
10. Empowers and delegates key duties to others while maintaining goal clarity and commitment
11. Recognizes good performance with rewards and positive reinforcement