ENG301 Business Communication Assignment No .1 Fall Semester 2012

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ENG301 Business Communication Assignment No .1 Fall Semester 2012



Business Communication (ENG301)

Assignment 1 (Fall 2012)
Total Marks: 15
(Lesson No. 1-9)

Objective:
To assess the students’ understanding of Communication Barriers and motivate them for implementing conceptual knowledge regarding ‘Flow of Communication’ practically

Instructions:

• Late assignments will not be accepted.
• If the file is corrupt or problematic, it will be marked zero.
• Plagiarism will never be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and expressing them in your own words will be encouraged.
• No assignment will be accepted via e-mail.
• The solution file should be in Word document format; the font color should be preferably black and font size should be 12 Times New Roman.




Q1: Place the correct type of Communication Barrier against each Example given below.
10
Types of Communication Barriers
1. Psychological
2. Emotional
3. Perceptional
4. Physical
5. Values, Attitudes
6. Semantic

Sr. No Examples Communication Barriers
1 When the teacher uses very difficult or unfamiliar words the students may not comprehend them.
2 Communication fails if there are hasty judgments, refusal to listen to a problem, distraction, acceptance of words literally, fear of criticism, day dreaming, impatience, etc.
3
The undesirable sound such as that arising out of dragging a table or sneezing or banging of the door or the window panes or creaking of the door or the fan etc. can pose a distraction.

4
People, who suffer from ailments such as anxiety and depression, tend to misunderstand what is being said about them.
5
A speaker may also ruin her credibility with listeners with defensive behavior: instead of accepting new information or that she was incorrect; she may justify a mistake or refuse to admit it altogether.
6
Seeing things through the lens of our own unique life experiences may lead to assumptions, stereotyping and misunderstandings of others whose experiences differ from our own.
7
The audience fails to get the intended meaning if the words or expressions used are too complicated or uncommon.
8
In case of written communication illegible writing or bad photocopies lead to miscommunication.
9
When a listener is fearful that she won't understand what's being said, she tends to shutdown and stop listening as a defense mechanism for future mistakes.
10
If you are experiencing a high level of stress, you may be unable to adequately communicate your own needs or to really hear what another person is saying


Q4: Explain the points 1,2,3,4 in the following diagram with reference to ‘Flow of Communication’. 5